我碰到一个统计跑现场TechJury，说the average office worker receives 120 emails each day。Even if that number is inflated, people are subject to reading and writing a lot of email. Obviously, email is not a dying and/or dead method of our business communications. Maybe someday it will be, but we’re not there yet.
Given how much email we generate, it’s amazing to me that we don’t have formal written rules on what’s considered to be acceptable or unacceptable. We have structure around the way we draft resumes, write business letters, and use social media. Email? Not so much. And let’s face it, nothing frustrates people more than when others break what are considered the accepted (but not written) rules of email.
So I decided to put together a list of the top ten things that商务人士预计，电子邮件通讯。That being said, you’ll notice that I’m not including typing in ALL CAPS as one of the rules on the list. I’d like to believe we’re past that even though I still get a few (sigh).
- 电子邮件是不是会替代。会议对发生的具体原因 - 来传达信息，解决问题，或做出决定。一些这些东西可以通过企业电子邮件来完成。许多人不能。组织希望的最后一件事是通过电子邮件开始对话，然后，经过大量电子邮件的绕飞，召集会议，以实际与问题处理。
- Some messages are better voice to voice (whether that’s in person or over the phone)。困难的信息最好送来时人能听到你的声音。无论是发送者和接收者意识到这是a tough message。Delivering the message voice to voice isn’t designed to be a form of punishment. It’s to demonstrate empathy, sincerity, and let the other person know they’re important. Email is never a substitute for that.
- 自动签名服务于一个目的。Consider having multiple auto-signatures. Like one for new emails and an abbreviated version for replies. One for your primary work and another for your side hustle. Possibly a different one for personal emails. People today have multiple email addresses so add a layer of customization to your auto-signature for each audience.
- 更改主题行，当您更改主题。If you ask an important question under a business email subject “Birthday Cake in the Breakroom”, there’s a chance that readers will not see it immediately. Readers prioritize responses by using the subject line. Help the reader give you a timely response by changing the subject line when you change topics. You’ll get the info you need, when you need it.
- Ineffective use of the “reply all” button will kill your career. Same with read receipts。People get angry at their co-workers who excessively use the reply all button. Or who send every email with a read receipt. Occasionally, that’s fine. There are times when both are appropriate and necessary. But not all the time. Enough said.
- 使用拼写检查。然后，在某个时候意识到，我们都将发送企业电子邮件有错字。Here’s my small rant about grammar. I sincerely believe that everyone tries to use proper grammar. We should read our emails before sending to make sure we don’t have any typos. Even though we do those steps, we will occasionally have a typo. I’m not justifying them. Just pointing out that we are human.
- 不回复电子邮件是不一样的saying “no”。Individuals who avoid answering emails thinking the issue will go away…well, that really doesn’t happen. People get smart. They start sending emails saying “If I don’t hear from you by Thursday, I’m going to do this…” That’s a strategy to force an answer. Or get a tacit approval. If you don’t want to send a “no” email, see rule #2 about voice to voice messages.
- Set a reasonable expectation for replies。我曾经做过一个焦点小组里的人说：24小时，在合理的时间来回复电子邮件业务。Even when you have a smartphone, it’s not reasonable to think everyone is going to reply within 15 minutes. If it’s going to take a couple days to research an answer, let the other person know. Email is a communication medium. It’s not designed to drive people crazy with urgent requests.
- “I never got your email.” isn’t a technology issue. It’s an avoidance technique。这是可能的，我是有点苛刻这里。我知道有时刻，当电子邮件不工作，因为网络是向下。在当今的商业世界，我们应该知道要定期检查我们的垃圾文件夹，特别是当我们期待回复。习惯性地用行“我没有得到的电子邮件。”是别的东西的指标。
Business email may very well go away someday, but that’snot an excuse to do it poorly虽然它仍然被定期使用。更好的是，我们在电子邮件通信，更多的人会关注我们的电子邮件（当我们给他们）。